FAQ
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  • chevron_rightDo you have any vendors you recommend?
    Below is list of vendors that HOA Services has had experience working with and feel comfortable recommending to homeowners. We always recommend getting multiple bids and conducting your own research when choosing a vendor to perform work at your home. 
     
  • chevron_rightWhat is the after hours emergency number?
    925-831-2309
  • chevron_rightHow much are my dues and where do I send my payment? (Updated)
     
     
    Payments are due on the first day of each month and are late if they are not received within 15 days of the due date. Late payments will be charged a $10 late fee.
     
    Assessment Payment Options
     
    1 - Send a check to our bank PO BOX (address below)
    2 - Setup bill pay through your online banking (ask your bank to assist you if needed)
    3 - Sign up for ACH through our bank (Alliance – form attached - 30 days to activate, send check in meantime)
    4 - Go to Alliance Bank (the Association’s bank) and pay via their website:
    https://pay.allianceassociationbank.com/Home?cmcid=F7700C5E
    You will need the following information:
                Mgmt ID – 7110
                Association ID – 765
    Unit Account # – xxxxxxxxxx (your account number)
    If you have questions or need help, please call (844) 739-2331 or payments@allianceassociationbank.com
     
     
    5 - Go to our web portal https://online.hoaservices.net and register.  You can view billing and payment histories in real time, make credit card payments directly through the online portal, and enroll in other account features, such as receiving your monthly HOA dues statements and other HOA correspondence by email.  Credit card payments are offered through a 3rd party vendor for a small fee.
     
    Make checks payable to your Association and be sure to include your account number - xxxxxxxxxx, in all correspondence.  Our payment address is as follows:
     
    Mosaic at Gale Ranch
    c/o HAS Processing Center
    PO Box 95096
    Las Vegas, NV  89193-5096
     
     
  • chevron_rightWhere is the management office located?
    Our management company, Homeowner Association Services, is conveniently located just off of I-680 at Crow Canyon Road in the Commons Office Park. Their address is:
     
    2266 Camino Ramon
    San Ramon, CA 94583
     
  • chevron_rightWhere can I pick up my pool fob?
    Pool fobs can be picked up from the management office. Each household will receive 2 pool fobs free of charge, but may only have one out at a time. If you lose your pool fob, the second will be free but the first will be deactivated. If you lose the second key fob, there is a charge of $50 for a replacement fob.
     
    **Homeowners who purchase their home from a seller (not Toll Brothers) should be sure to get their pool fob from the old owner with the other house keys. If a seller does not provide the fob to the new owner, the fob will be deactivated.
     
  • chevron_rightWhat do my dues cover?
    A full list of what your dues cover can be found in the Budget, but here's a quick breakdown:
        Pool maintenance and upkeep
        Clubhouse maintenance and upkeep
        Reserves (to pay for long term repairs to pools/streets/painting/roofing, etc.)
        Common area landscaping, weed abatement & irrigation (for homes that pay the landscape assessment)
        Insurance on the common areas
        Administrative expenses (management, tax prep, mailings, legal fees, etc.)
        Utilities (gas, electric, water) for the pools and clubhouse
        Maintenance of the private alleyways and mailbox clusters (for homes that pay the alley assessment)
       
  • chevron_rightHow do I reserve the clubhouse?
    You can check the availability online on the Clubhouse Reservations page!
     
    Then call our management company (Homeowner Association Services) at 925-830-4848 and speak with Sandra Thomas-Vedder (or sandra@hoaservices.net). She can add your requested date to the calendar.
     
    Complete the Clubhouse Rental Form, bring your completed rental application, $100 rental fee and $500 deposit check to the management office to secure your date.
     
    The business day before your event, you can pick up the keys to the clubhouse at the management office.
  • chevron_rightWho is responsible for the Mosaic Park maintenance?
    The City of San Ramon is responsible for maintaining the barbeques, tables, play structure and landscaping around the Mosaic Park. If you have a concern about the park, you can contact them at (925) 973-2779 or fill out a maintenance request form. A link to the City of San Ramon on-line maintenance request form can be found under the 'Links' page.